RETURN POLICY
- 14-Day Home Trial
We encourage customers to take the time to choose the right artwork for their space. Please measure carefully before placing your order, and feel free to contact us if you need assistance.
We offer a 14-day return period from the date of delivery. If you are not completely satisfied with your purchase, you may request a return within 14 days, provided the artwork is returned in its original condition and packaging.
Once the returned item has been received and inspected, a refund will be processed to the original payment method. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
To initiate a return, please contact us at contact@pastelbrush.com.
- Damaged or Defective Items
We take great care in producing and packaging every order. If your artwork arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photographs of the item and packaging.
If damage is visible upon delivery, we recommend documenting the condition of the package and contacting us immediately. If damage is discovered after delivery, please notify us within 3 days of receipt by emailing contact@pastelbrush.com.
After reviewing the information provided, we will arrange a replacement or an appropriate resolution at no additional cost to the customer.
- Order Changes and Cancellations
Orders may be modified or cancelled before production or shipment begins. In such cases, a full refund will be issued.
Because orders are processed quickly, changes or cancellations may not be possible once production has started or the order has been shipped. We recommend contacting us as soon as possible if you need to make changes to your order.
Nothing in this policy affects your statutory consumer rights under applicable law.