RETURN POLICY

1. 14-day home proofing

We recommend that you take your time to select the perfect print for your space. Be sure to measure carefully. Don't hesitate to ask us if you have any questions. In any case, we offer a 14-day guarantee for you to test your artwork on the wall. If you are not satisfied, you can demand a refund within that time frame, but make sure the artwork is in the same physical condition as you received it.

PastelBrush will issue a full refund within 24 hours of receiving the returned product back to us. Customers shall pay for returns. For more information or to arrange a return, please contact us at contact@PastelBrush.com

2. Defective or damaged products

We pride ourselves on the quality of our products, but if you receive a defective or damaged print, we will replace it free of charge and without delay.

If a damaged item or packaging arrives, please take a photo of the product, refuse delivery and contact us immediately. If you notice that an item is damaged after delivery, please contact us within 3 days of receipt at contact@PastelBrush.com. Our team will be happy to assist you.

All digital prints must exactly match the products shown on our website. If you are not satisfied with your print due to misrepresentation of appearance, please contact us at our email to arrange a reprint - free of charge, of course! You are a priority.

3. Cancellations and changes

Before delivery is on its way, you can cancel or make changes to an order. In this case, we will refund you in the form of full refund. After the purchase is shipped, no cancellations or changes will be possible. We strive to ship orders as quickly as possible, so requests for cancellations or changes should be made as soon as possible.

Our goal is to make this process as easy as possible for you! Please note that these terms do not affect your statutory rights.